Terms of Service

These Terms are the agreement between you and Synergy Relations LLC for the use of Social Butterfly. Please read them — they set out what you are paying for, what you may and may not do, who owns what, and what happens if something goes wrong.

1. Your agreement with us

These Terms of Service ("Terms") form a legal agreement between Synergy Relations LLC, a limited liability company organized in Washington ("Social Butterfly," "we," "us"), and the individual or entity that opens an account ("you," "Customer"). By creating an account, subscribing, or using the service, you accept these Terms. If you are accepting on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

These Terms incorporate our Privacy Policy, AI Disclosure, Cookie Notice and Data Deletion Instructions. If you do not agree, do not use Social Butterfly.

2. What Social Butterfly is

Social Butterfly is a subscription software service that lets you connect your social media accounts and then create, schedule, publish, organize, approve and measure content across them. It includes Butterfly AI, an assistant that can draft and rewrite content for you.

Social Butterfly is a tool. We are not a marketing agency, and we do not review, approve or take responsibility for what you publish. We are not affiliated with, endorsed by, or sponsored by any social media platform.

We may add, change, or remove features over time. If we discontinue a material feature you are paying for, we will give you reasonable advance notice and, if you are on a paid plan, a prorated refund for the unused portion if you choose to cancel as a result.

3. Eligibility and your account

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate registration information and keep it current.
• You are responsible for keeping your password confidential and for everything that happens under your account, including actions by team members you invite.
• You must not share login credentials. Each person needs their own login.
• Tell us immediately at [email protected] if you suspect unauthorized access.
• You may not open an account if we have previously terminated you, or if you are barred from receiving services under U.S. law.

Workspace owners. If you invite others into your workspace, you are responsible for their compliance with these Terms, for the permissions you grant them, and for removing access when they leave. You are also responsible for having the authority to connect any social account you add.

4. Subscriptions, billing and cancellation

Plans and charges

Social Butterfly is sold on a recurring subscription. Your plan, price, billing period and any usage limits are shown at checkout and in your account. Prices are in U.S. dollars and exclude taxes, which we will add where required.

Automatic renewal

Your subscription renews automatically at the end of each billing period at the then-current rate, and your payment method is charged on the renewal date, until you cancel. By subscribing, you authorize us and our payment processor to store your payment method and charge it on a recurring basis.

Cancelling

You may cancel at any time in Settings → Billing, or by emailing [email protected]. Cancellation takes effect at the end of the current billing period. You keep access until then, and you are not charged again. Cancelling does not by itself delete your data — see the Data Deletion Instructions.

Refunds

Except where the law requires otherwise, fees are non-refundable and we do not provide refunds or credits for partial periods, unused features, or downgrades. We may make exceptions at our discretion. If we terminate your account for a reason other than your breach, we will refund the unused portion of any prepaid fees.

Free trials

If we offer a free trial, we will tell you its length and what happens at the end. Unless you cancel before the trial ends, your plan converts to a paid subscription and your payment method is charged. One trial per customer.

Failed payments

If a payment fails, we may retry it and may suspend your account until it clears. Scheduled posts will not publish while an account is suspended. If a balance stays unpaid for 30 days, we may terminate the account and delete its data.

Price changes

We may change prices. We will give you at least 30 days' notice by email before a change applies to your subscription, and the new price takes effect at your next renewal. If you do not agree, cancel before that renewal.

Chargebacks

Please contact us before disputing a charge with your bank. We may suspend an account with an unresolved chargeback.

5. Connecting your social media accounts

To publish for you, Social Butterfly needs permission to access your social accounts. When you connect one, you represent that:

• You own the account, or are authorized by its owner to connect it and post to it.
• You will comply with that platform's own terms of service, developer terms, community guidelines, and automation and API policies.
• You will not use Social Butterfly to evade a platform's rate limits, restrictions, suspensions or bans.

Platforms are outside our control. Each platform can change its API, change its rules, deprecate a feature, throttle requests, or revoke our access, at any time and without notice. We may therefore lose the ability to support a platform or a feature, temporarily or permanently. We are not liable for posts that fail to publish, publish late, publish in a degraded format, or are removed, because of a platform's decisions, outages, rate limits or policy changes. This is true even where the failure costs you a campaign, a launch window, or revenue.

You can disconnect any platform at any time, and you should also revoke our access from within that platform's own settings.

6. Publishing, scheduling and your responsibility for content

You are the publisher. Everything posted through your account is your content and your responsibility, whether you wrote it, a team member wrote it, or Butterfly AI drafted it. You are solely responsible for reviewing content before it goes out and for its accuracy, legality and suitability.

You are responsible for complying with all laws and rules that apply to what you publish, including:

• Advertising and consumer protection law, including the FTC's rules on truthful advertising and on disclosing material connections in endorsements, testimonials, sponsorships and affiliate links.
• Intellectual property law — you need the rights to every image, video, font, sound and quotation you publish.
• Right of publicity and privacy law — you need permission to use a person's name, likeness or voice.
• Industry-specific rules, such as those covering health, financial, legal, alcohol, cannabis, firearms, gambling, political and children's advertising.
• Each platform's community guidelines, disclosure requirements and AI-labeling rules.

Scheduling is best-effort. We aim to publish scheduled posts at the requested time, but we do not guarantee delivery, exact timing, or that a post will remain live. Verify important or time-sensitive posts after publication. We recommend keeping your own copy of anything you cannot afford to lose.

7. Acceptable use

You may not use Social Butterfly to create, schedule, publish or distribute content, or to take any action, that:

• Is unlawful, fraudulent, deceptive, or a scam, including impersonating any person, brand or organization.
• Infringes anyone's copyright, trademark, trade secret, publicity or privacy rights.
• Harasses, threatens, defames, or incites violence against any person or group, or promotes hatred based on race, ethnicity, national origin, religion, disability, sex, gender identity or sexual orientation.
• Sexualizes minors in any way, or is otherwise harmful to children.
• Is spam, bulk unsolicited messaging, engagement farming, or artificially inflates followers, likes or views.
• Contains malware, or attempts to phish, harvest credentials, or obtain data without authorization.
• Promotes illegal goods or services, or violates export control or sanctions law.
• Spreads deliberately false information about elections, public health or emergencies.

You also may not:

• Reverse engineer, decompile, or attempt to derive the source code of Social Butterfly.
• Copy, resell, sublicense, rent, or provide the service to a third party except as an agency managing accounts for your own clients under your subscription.
• Scrape, crawl, or bulk-extract data from Social Butterfly by automated means, other than through an API we provide.
• Probe, scan or test the security of our systems, bypass rate limits or access controls, or interfere with the service or anyone else's use of it.
• Use the service to build a competing product, or to benchmark it for a competitor.
• Use Butterfly AI outputs to train a machine learning model.
• Remove or obscure any proprietary notices.

We may investigate suspected violations and may remove content, suspend features, or suspend or terminate an account. Where practical we will contact you first, but for serious or urgent violations we may act immediately.

8. Your content and the permission you give us

You own your content. Text, images, video, brand assets and everything else you upload or create in Social Butterfly ("Customer Content") remains yours. We claim no ownership of it.

You grant Synergy Relations LLC a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, reformat, display and publish your Customer Content solely for the purpose of operating and providing Social Butterfly to you — for example, storing a draft, resizing an image for a platform's requirements, or transmitting a post to a platform on your instruction. This license ends when you delete the content or close your account, except for copies retained in routine backups for the period described in our Privacy Policy.

We will not use your Customer Content to advertise Social Butterfly, or in any public case study, without your written permission.

You represent that you own or have all rights necessary to your Customer Content and that publishing it will not violate any law or third-party right.

9. Our intellectual property

Social Butterfly — the software, interface, design, documentation, and the names "Social Butterfly," "Butterfly AI" and "Synergy Relations," together with our logos — is owned by Synergy Relations LLC and protected by intellectual property law. Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the service for your own business purposes during your subscription. All rights not expressly granted are reserved. You may not use our name or logo without permission, except to accurately state that you use the service.

Feedback. If you send us ideas, suggestions or feature requests, you grant us an unrestricted, perpetual, royalty-free right to use them without any obligation or compensation to you.

Aggregated data. We may compile de-identified, aggregated statistics about how the service is used and may use and publish them, provided they do not identify you, your customers, or your content.

10. Butterfly AI

Butterfly AI generates suggested content at your request. You must read and comply with our AI Disclosure, which forms part of these Terms. In short: AI output can be wrong, biased, outdated, or unintentionally similar to existing material; you must review and verify everything before publishing it; and we make no warranty that AI output is accurate, original, non-infringing or fit for your purpose.

As between you and us, you own the content Butterfly AI produces for you, to the extent such rights exist. Because AI output is generated from statistical models, we cannot and do not guarantee that it is unique, or that similar output has not been or will not be produced for someone else.

11. Third-party services

Social Butterfly relies on and links to third-party services, including every social media platform you connect, our hosting and AI providers, and our payment processor. Your use of a third-party service is governed by that provider's terms, not ours. We are not responsible for third-party services, and their availability, accuracy and security are outside our control.

12. Availability and support

We aim to keep Social Butterfly available and to respond to support requests promptly, but unless we have signed a separate written service level agreement with you, the service is provided without any uptime commitment. We may perform maintenance, and will try to schedule significant maintenance outside peak hours and to give notice where practical.

13. Suspension and termination

By you. Cancel at any time as described in section 4.

By us. We may suspend or terminate your account, with or without notice, if you breach these Terms, if your payment fails, if your use creates a legal or security risk to us or to others, or if a platform requires it. We may also terminate any account on 30 days' notice for convenience, with a prorated refund of prepaid fees.

What happens next. On termination your right to use the service ends immediately, scheduled posts are cancelled, and our access to your connected accounts is revoked. You are responsible for exporting anything you want to keep before termination takes effect. We delete your data on the schedule set out in our Privacy Policy.

Sections 8 (your content license as it relates to backups), 9, 14, 15, 16, 17, 18 and 20 survive termination.

14. Your promises to us

You represent and warrant that: you have the authority to enter these Terms; the information you give us is accurate; you own or are authorized to manage every social account you connect; you hold all rights necessary to your Customer Content; and your use of Social Butterfly will comply with all applicable laws and with the terms of every platform you connect.

15. Disclaimers

Social Butterfly is provided "as is" and "as available." To the fullest extent permitted by law, Synergy Relations LLC disclaims all warranties, express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that: the service will be uninterrupted, timely, secure or error-free; posts will publish successfully or on time; analytics or platform data will be accurate or complete; AI output will be accurate, original or suitable; or that defects will be corrected. We are not responsible for any loss of reputation, followers, engagement, revenue or account standing arising from what you publish or from a platform's decisions about your accounts.

Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

16. Limitation of liability

To the fullest extent permitted by law:

• No indirect damages. Neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if advised such damages were possible.
• Cap on liability. Synergy Relations LLC's total aggregate liability arising out of or relating to these Terms or the service will not exceed the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

These limits apply regardless of the legal theory and even if a limited remedy fails of its essential purpose. They do not apply to liability that cannot be limited by law. Some jurisdictions do not allow these limitations, so they may not fully apply to you.

17. Indemnification

You agree to defend, indemnify and hold harmless Synergy Relations LLC and its members, officers, employees and contractors from any claim, demand, loss, liability, damage, fine or expense, including reasonable attorneys' fees, arising out of or related to: your Customer Content; anything published through your account; your use of the service; your breach of these Terms or of any platform's terms; or your violation of any law or third-party right. We will notify you of any such claim and may participate in its defense with counsel of our choosing. You may not settle a claim in a way that imposes any obligation on us without our written consent.

18. Disputes, arbitration and governing law

Talk to us first. Before starting a formal proceeding, please email [email protected] with a description of the dispute. We will try in good faith to resolve it within 30 days.

Governing law. These Terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act as to arbitration.

Binding arbitration. Any dispute that is not resolved informally will be settled by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its commercial rules, seated in Seattle, Washington, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. Disputes will be brought only in an individual capacity. Neither of us may bring a claim as a plaintiff or class member in any class, consolidated or representative proceeding, and the arbitrator may not consolidate claims or preside over a class proceeding. If this waiver is found unenforceable, the entire arbitration agreement is void.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

Opt out. You may reject this arbitration agreement by emailing [email protected] with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, unless the law forbids such a limit.

19. Changes to these Terms

We may update these Terms. We will post the revised version here with a new "Last updated" date, and for material changes we will give you at least 30 days' notice by email or in the application. Changes apply from the effective date and, for subscription terms, from your next renewal. If you do not accept a change, cancel before it takes effect. Continuing to use the service after that means you accept the new Terms.

20. General

• Entire agreement. These Terms and the policies they incorporate are the entire agreement between us about Social Butterfly and replace any earlier understanding.
• Severability. If a provision is held unenforceable, it is modified to the minimum extent needed, and the rest remains in force.
• No waiver. Not enforcing a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including platform outages, internet failures, natural disasters, and government action.
• No third-party beneficiaries. These Terms create no rights for anyone other than you and us.
• Notices. We may send notices to the email on your account; you may send notices to [email protected].
• Relationship. Nothing here creates a partnership, joint venture, employment or agency relationship.

21. Contact us